🔹 ORDERS & GENERAL QUESTIONS

1. What types of products do you sell?

We specialize in premium massage chairs, wellness equipment, and home recovery products. Every product is hand-selected for quality, comfort, and long-term durability.

2. Are you an authorized retailer?

Yes — every product we sell comes directly from authorized distributors and manufacturers.
This ensures:

Full manufacturer warranty
Authentic parts and components
Priority customer support

3. How do I contact customer service?

Email us anytime at support@massagechairselect.com.
We typically respond within 24 hours (often sooner).

🔹 SHIPPING & DELIVERY

4. How long does shipping take?

Massage chairs (freight): 7–15 business days
Accessories: 3–7 business days
Special-order models: 10–20 business days

Delivery times vary by location.

5. Do you offer free shipping?

Yes — all massage chairs ship free within the U.S.
This includes:

Freight shipping
Scheduled delivery window
Curbside drop-off

6. What is curbside freight delivery?

Curbside delivery means the freight carrier brings the packaged chair to:

Your curb
Driveway
Garage entrance

They do not bring it inside or assemble it unless you choose White-Glove Delivery.

7. Do you offer inside delivery or setup?

Yes — White-Glove Delivery is available for most models.

White-Glove includes:

Bringing the chair into your home
Full assembly
Packaging removal

Additional fees may apply.

8. Will the carrier call me before delivery?

Yes — for freight shipments, you will receive a call to schedule a delivery window.

9. What if I miss my delivery appointment?

Freight carriers may charge redelivery fees, which are the customer’s responsibility.
We recommend being available during the agreed delivery window.

🔹 RETURNS, CANCELLATIONS & REFUNDS

10. What is your return policy?

We offer a 30-day return window for unused products in original packaging.
Massage chairs carry a 15% restocking fee, and return freight costs are paid by the customer.

Full details are in our Refund Policy.

11. Do you accept returns on used massage chairs?

No — due to hygiene and equipment safety, used chairs cannot be returned.

12. How do I start a return?

Email us at support@massagechairselect.com with:

Order number
Product name
Reason for return
Photos of the unopened box

We will provide an RMA and return instructions.

13. Can I cancel my order?

Yes — within 24 hours of purchase for a full refund.
After 24 hours:

If not shipped → 5% cancellation fee
If shipped → Treated as a return (restocking + freight fees apply)

🔹 WARRANTY & SUPPORT

14. Do massage chairs come with a warranty?

Yes — every massage chair includes a manufacturer warranty, usually covering:

Frame (3–5 years)
Parts (1–3 years)
Labor (1 year, varies by brand)

Coverage varies by model.

15. How do I file a warranty claim?

Email support@massagechairselect.com with:

Order number
Photos/videos of the issue
Description of the problem

We will coordinate directly with the manufacturer on your behalf.

16. Is accidental damage covered?

No — accidental damage, misuse, or unauthorized repairs are not covered under standard warranties.
Extended warranties may be available depending on the brand.

🔹 PRODUCT QUESTIONS

17. Do the chairs come assembled?

Most chairs arrive partially assembled.
You will need to connect:

Side panels
Footrest
Power functions

Assembly usually takes 20–45 minutes.

White-Glove Delivery includes full assembly.

18. Will a massage chair fit through my door?

Most chairs fit through standard doorways (28–32 inches).
Some models may require:

Removing the chair from the box
Minor disassembly

19. Do you offer zero-gravity, heat, or SL-Track chairs?

Yes — we offer:

2D, 3D, and 4D massage chairs
Zero Gravity recline
Lumbar heating
L-Track and S-Track technology
Foot and calf massage
Bluetooth + voice control options

20. Can I try the chair before buying?

We operate online only.
However, many models have:

Video demos
Detailed specs
Customer reviews
Warranty coverage

We also help recommend the best chair based on your needs.

🔹 PAYMENTS & FINANCING

21. What payment methods do you accept?

We accept:

All major credit/debit cards
Shop Pay
PayPal
Affirm (if enabled)
Installments with Shop Pay Installments

22. Do you offer financing?

Yes — customers can split payments using:

Shop Pay Installments
Affirm (if activated)

These options allow monthly payments with fast approval.

23. Does financing affect my credit?

Shop Pay Installments may perform a soft credit check.
Affirm may do a soft or hard check depending on the loan type.

🔹 ACCOUNT & TRACKING

24. How do I track my order?

You will receive a tracking number once your order ships.
Freight shipments may take 48–72 hours to show updates.

You can also visit our Track Your Order page.

25. Do I need an account to place an order?

No — checkout as a guest is available.
However, creating an account lets you:

View order history
Save your shipping info
Track orders faster

26. My tracking number isn't updating — what do I do?

Freight carriers sometimes take 1–3 days to update tracking.
If it has been more than 72 hours, email us and we will check for you.

🔹 MISCELLANEOUS

27. Do you charge sales tax?

Sales tax is charged where legally required and calculated at checkout.

28. Do you offer price matching?

Yes — if you find the same model from an authorized retailer for less, contact us and we’ll review the price match request.

29. Do you ship internationally?

Not at this time.
We currently ship only within the United States.

30. Is my payment information secure?

Absolutely — our store uses:

Shopify Secure Checkout
SSL encryption
PCI-compliant payment processing

Your data is always protected.