Shipping Policy — MassageChairSelect™
At MassageChairSelect™, every massage chair ships free within the contiguous United States. We use trusted LTL freight carriers to ensure your chair arrives safely and securely.
Order Processing Time
Orders are processed within 1–3 business days.
Once shipped, you will receive tracking details via email.
Freight Shipping (Large Massage Chairs)
All full-size massage chairs ship via LTL Freight Delivery for maximum protection.
Freight Delivery Includes:
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Professional handling and transport
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Curbside delivery at your home
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Appointment scheduling prior to arrival
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Signature required due to item value
Delivery Timeline
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Transit Time: 5–10 business days depending on your location
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Appointment Scheduling: Carriers will contact you by phone to choose a delivery window
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Curbside Delivery: The carrier will deliver to the nearest accessible point at ground level
Note: Delivery drivers cannot bring the chair inside unless you upgrade to White-Glove service.
White-Glove In-Home Delivery (Optional Upgrade)
For an additional fee, you can upgrade to White-Glove Delivery, which includes:
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Bringing the chair inside your home
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Placement in your desired room
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Full assembly
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Removal of packaging
Perfect for customers who want a hassle-free setup.
Shipping Locations
We currently ship to:
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All 48 contiguous U.S. states
We do not ship to:
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Alaska
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Hawaii
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Puerto Rico
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U.S. territories
Missed Delivery Appointments
If the freight carrier cannot complete delivery due to missed appointments or access limitations, redelivery fees may apply. This is industry standard for freight orders.
Damaged Shipments
If your package arrives damaged:
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Note the damage on the delivery receipt before signing.
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Take photos immediately.
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Contact us within 24 hours at support@massagechairselect.com.
We will handle replacement or repair claims directly with the carrier or manufacturer.
Additional Notes
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Massage chairs are heavy, and packaging may arrive on a pallet.
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Freight transit times may vary due to weather, holidays, or carrier availability.
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You will always receive tracking information once your order ships.